Last updated: October 15, 2026

Battery Roadie LLC ("Battery Roadie," "we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Battery Roadie is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using the Services, you acknowledge the data practices described in this policy. Where required by law, we obtain your consent for particular activities, including SMS messaging.

Personal Information We Collect or Process

We collect, directly from you or automatically, information such as your name, phone number, email address, mailing or service address, payment and transaction information, account credentials, vehicle or service information, and device and usage information to operate and improve our Services.

Personal Information Sources

Data is gathered directly from you through website forms, purchases, service requests, phone calls, text messages, and other communications with us; automatically through cookies and similar technologies; and from service providers and business partners.

How We Use Your Personal Information

Information is used to:

• Provide, Tailor, and Improve the Services: Fulfilling orders, scheduling and providing mobile battery services, managing accounts, processing transactions, and improving the customer experience.

• Marketing and Advertising: Sending promotional materials by email or SMS, where permitted and where you have provided the appropriate consent, and displaying targeted advertisements.

• Security and Fraud Prevention: Protecting our services, verifying accounts, preventing fraud, and preventing illegal or unauthorized activity.

• Communicating with You: Responding to inquiries, providing customer support, confirming appointments, providing service-related updates, and communicating with you regarding your transactions or requested services.

• Legal Reasons: Complying with applicable laws, regulations, legal processes, and governmental requests.

How We Disclose Personal Information

We may share personal information with service providers that help us operate our business, including Shopify, payment processors, communications providers, website and technology providers, and other vendors that provide services on our behalf.

We may also disclose information as required by law, to protect our rights and safety, or in connection with a business transaction such as a merger, acquisition, financing, or sale of assets.

SMS Data Sharing and Privacy Protections

• Customer data is not shared with third parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this Privacy Policy excludes mobile opt-in data.

• Mobile phone numbers and SMS consent information are not sold, rented, or used for third-party marketing or promotional purposes.

• Information collected through our SMS messaging program is used to communicate with customers regarding inquiries, quotes, appointments, service updates, and customer support.

Mobile Phone Numbers and SMS Consent

We may collect your mobile phone number when you provide it through our website, service requests, purchases, phone calls, text messages, or other communications with us.

Mobile phone numbers may be used to communicate with you regarding requested services, appointments, orders, transactions, customer support, and service updates.

Where required, we obtain your express consent before sending SMS communications. Consent to receive text messages is not a condition of purchase.

We do not use consent provided for informational messaging as authorization to send unrelated promotional or marketing messages.

You may opt out of our SMS messaging program at any time by replying STOP to a message from the participating number. We will honor your opt-out request and will not send further messages through that program unless you subsequently opt in again, except for an opt-out confirmation or communications otherwise permitted by applicable law.

Battery Roadie LLC Messaging Terms and Conditions

1. Messaging Program Description

Battery Roadie LLC operates an informational SMS messaging program consisting of general conversational messaging to answer customer questions and provide support. Messages may include responses to inquiries, battery quotes, appointment scheduling and confirmations, technician arrival notifications, order updates, and other service-related communications.

2. Consent

By affirmatively opting in through our website or another supported consent process, you agree to receive informational text messages from Battery Roadie LLC at the mobile number you provide.

Consent is not a condition of purchasing goods or services.

3. Opt-Out (STOP)

You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages.

After you send STOP, we will send you an SMS message confirming that you have been unsubscribed. After this, you will no longer receive SMS messages through that messaging program.

If you want to join again, you may opt in again through our consent process.

4. Customer Support (HELP)

If you are experiencing issues with the messaging program, reply HELP for more assistance.

You can also contact Battery Roadie LLC directly at:

customerservice@batteryroadie.com

5. Carrier Liability

Mobile network carriers are not liable for delayed or undelivered messages.

6. Message Frequency and Charges

Message and data rates may apply for messages sent to you from us and from you to us.

Message frequency varies based on your communication needs, appointment activity, and service requests.

If you have questions about your text messaging or data plan, contact your wireless provider.

7. Privacy

Your privacy is important to us. Customer data is not shared with third parties for promotional or marketing purposes. Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing described elsewhere in this Privacy Policy excludes mobile opt-in data.

For additional information about how we collect, use, and protect your personal information, please review the remainder of this Privacy Policy.

8. Messaging Terms of Service

Additional messaging terms are available in Section 21 of our Terms of Service:

https://batteryroadie.com/policies/terms-of-service

Relationship with Shopify

Our Services are powered by Shopify, which processes data to support store operations. Data may be transferred to other countries. For details on how Shopify uses data, please refer to Shopify's privacy policy.

Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

We retain personal information for as long as reasonably necessary to provide our Services, fulfill business and legal obligations, resolve disputes, enforce agreements, and otherwise fulfill the purposes described in this Privacy Policy.

Your Privacy Choices

You may request access to, correction of, or deletion of certain personal information we maintain about you, subject to applicable law.

You may also opt out of promotional email or SMS communications using the instructions provided in those communications.

Contact Us

If you have questions about this Privacy Policy, our messaging program, or our handling of personal information, please contact:

Battery Roadie LLC

Email: customerservice@batteryroadie.com

Website: https://batteryroadie.com

SMS Program: +1 (844) 667-8278

Additional contact information is available on our website.